At Tentzo.store, your satisfaction is our top priority. We are committed to
providing you with quality tent house products for all your adventures. If you are not fully
satisfied with your purchase, our refund policy is designed to make the process as simple
and transparent as possible.
Eligibility for Refunds
- Refunds are available for tent house products that are defective, damaged in transit, or
incorrectly shipped by Tentzo.store.
- Products must be returned unused, in their original packaging, and in a resalable
condition.
- Refund requests must be initiated within 7 days of receiving your
order.
How to Request a Refund
-
Contact Us: Email support@tentzo.store
or use our Contact Us form. Please include your order number,
describe the issue, and attach photos if the product is damaged or defective.
-
Review: Our support team will review your request and provide instructions for
returning the product, if applicable.
-
Return/Product Evaluation: Return the product as instructed. If your return is
due to a defect or damage, return shipping (if applicable) is free. For other
returns, the customer is responsible for shipping charges.
Refund Process
- You will be notified once your return is received and inspected; we will update you
regarding the status of your refund.
- If approved, refunds are processed within 5 business days to your original
payment method.
- Original shipping charges (if any) are refunded only if the return is due to an error or
faulty product on our part.
Non-Refundable Items
- Products that have been used, damaged due to misuse, or are missing original
packaging/accessories.
- Custom, personalized, clearance, or final sale items.
- Refund requests made more than 7 days after delivery.
Looking for an Exchange?
Prefer an exchange or store credit instead of a refund?
Just let our team know when you contact us!
Questions or Concerns?
We're here to help with any questions about your order or our refund process. Please contact us or email support@tentzo.store for fast assistance.
